Analysis of the Organizational Climate in an Institution of the Banking Sector of Tuxtepec, Oaxaca

Abstract

Introduction. Correct administration of Human Resources is a very important aspect of the service industry. Its importance lies in selecting the right number of the right people, the right place and the right time. Currently, one of the biggest failures of these organizations is not considering their employees as key in the development and success of the organization. As it is they who reflect the values, quality and service of the organization, which is why it is essential to know what they think about their work. Objective. To analyze the perception of the workplace environment within a Banking Institution in order to generate alternatives, and ultimately a proposal for improvement. Methodology. This research was descriptive in nature. A measuring instrument adapted from the Litwin & Stringer model Q12, and a job evaluation instrument based on satisfaction factors were used. This provided quantitative and qualitative information for accurate interpretation of the study. In total, 44 employees participated in the study. They work for 3 existing branches in the city, and work in different areas of the institution. Results. 62.50% of the employees have an extremely positive perception of their relationship with their immediate boss; 87.50% of respondents feel comfortable working within the organization; 35.00% of respondents agree with the benefits they receive; 22.00% with the interpersonal relationships that exist; 43.00% mention that the workplace generates a good work environment, and 87.50% mention that their work is of the utmost importance within the institution, which shows the satisfaction of the employees in the organization. Conclusion. In agreement with the collaborators’ perceptions about work relations and job satisfaction, the workplace environment is considered optimal.